Q7 Casino Terms & Conditions

1. General terms and acceptance

These Terms & Conditions form an agreement between you and Q7 Casino in relation to your use of the website, account services, games and other features made available through the platform. They apply to visitors, registered players and anyone who accesses the services. If you do not agree with these terms, you must not use the website or create an account.

The terms may be updated from time to time to reflect changes to the services, applicable requirements, technology or business practices. The latest version will apply when it is published on the website, unless a different effective date is stated. You should review this page regularly. Continued use of Q7 Casino after an update means that you accept the revised terms.

Additional conditions may apply to particular games, payment methods, competitions, promotions or other features. Those conditions will be shown or linked before the relevant service is used. If an additional condition conflicts with these general terms, the additional condition will apply only to the relevant service or promotion.

• You must use the website only for lawful purposes and in accordance with these terms.
• You are responsible for reading the rules of each game before placing a wager.
• You must provide accurate information and keep your account details up to date.
• You must not allow another person to use your account or access your account credentials.
• You must not interfere with the security, operation or availability of the website.

Changes, availability and interpretation

Q7 Casino may change, suspend, withdraw or add features to the website where reasonably necessary. Games and services may be unavailable because of maintenance, technical issues, events outside reasonable control or legal and compliance requirements. Information displayed on the website is intended to provide general information and does not replace the specific rules shown for a game or transaction.

2. Eligibility, registration and account security

You may use Q7 Casino only if you are legally permitted to do so in the place where you are located. You must be at least 18 years old and must not use the services if online gambling is prohibited or restricted for you. It is your responsibility to understand and comply with the laws that apply to your location. We may restrict access from particular locations or refuse registration where required.

When opening an account, you must provide complete, current and truthful information. We may ask you to confirm your identity, age, address, payment ownership or other information before allowing access to certain services, processing a withdrawal or continuing the account relationship. Verification may involve documents or other reasonable checks.

You may hold only one personal account unless we have expressly agreed otherwise. Accounts must be used by the person to whom they belong. You must protect your username, password, verification information and devices from unauthorised access. You are responsible for activity carried out through your account unless you have promptly reported suspected misuse and the issue was not caused by your own failure to take reasonable care.

You must tell us promptly if your personal information changes, if you believe your account has been accessed without permission, or if you identify an error in your account balance or transaction history. We may ask you to reset your password or take other security steps where appropriate.

Prohibited account use

• Creating an account using false, misleading or stolen information.
• Opening or controlling an account on behalf of another person.
• Using funds that belong to another person without proper authority.
• Attempting to bypass location, age, identity or account controls.
• Using automated tools, scripts, bots or software to interact with the website unless expressly permitted.
• Using the services for fraud, money laundering, unlawful activity or any form of financial abuse.
• Colluding with other players, manipulating games or exploiting a technical fault.
• Allowing a person who is underage or excluded to access your account.

3. Deposits, wagers, winnings and withdrawals

You may add funds to your account using payment methods made available through the website. You confirm that you are authorised to use the selected payment method and that the information supplied is accurate. Deposits must be made for your own use and not for the benefit of another person. A transaction may be delayed, declined, reversed or subject to further checks where required for security, payment processing or compliance purposes.

You should only deposit money that you can afford to lose. Q7 Casino does not provide credit for gambling, and you should not use borrowed money, essential household funds or money intended for other financial commitments. Before playing, check that the amount and payment method are correct.

A wager is accepted only when it has been recorded by the platform. If a wager is not recorded because of a technical problem, interruption or other error, it may be treated as not accepted. You should not assume that a failed, interrupted or incomplete transaction has been successful. Game results and settlement information shown in your account may be subject to review where there is a clear error or suspected irregularity.

Winnings are credited according to the applicable game rules and the information displayed on the website. We may review account activity before releasing funds, particularly where identity, payment ownership, game integrity or legal compliance needs to be confirmed. A withdrawal may require the use of an approved payment method and may be subject to reasonable verification procedures.

You are responsible for checking your balance, wagers, deposits and withdrawals. If you believe a transaction or result is incorrect, notify us through the available support channel as soon as possible and provide enough information for the matter to be investigated. We may correct a clear administrative or technical error, including an incorrect credit or debit.

Suspicious or unlawful transactions

Transactions may be monitored to protect players, prevent fraud and meet applicable legal or regulatory obligations. We may delay, reject, reverse or report a transaction where there are reasonable concerns about fraud, unauthorised use, money laundering, account ownership, payment disputes or other unlawful activity. Where the law permits, information may be shared with relevant payment providers or authorities.

4. Promotions, responsible gambling and account closure

Promotions, bonuses, free games, competitions and other offers are subject to their own terms. Those terms may set out eligibility requirements, qualifying activities, expiry conditions, contribution rules, maximum benefits, withdrawal conditions and other restrictions. You should read the full offer terms before participating. If there is a conflict between a promotional offer and these general terms, the promotional terms apply to that offer.

Unless expressly stated otherwise, promotions are intended for one person, one account and one household. We may withdraw or amend an offer where it has been used in error, obtained through abuse, or affected by a technical or administrative mistake. We may also refuse or limit participation where this is necessary to protect the fairness of an offer or the integrity of the platform.

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Set a budget before you play, keep track of the time and money you spend, and avoid chasing losses. Do not gamble when upset, under the influence of alcohol or drugs, or when gambling may affect your work, relationships or financial commitments.

• Use available deposit, spending, time or activity controls where offered.
• Take a break or request a temporary restriction if gambling is no longer enjoyable.
• Request account closure or self-exclusion if you need to stop using the services.
• Do not try to open another account while a restriction or self-exclusion is active.
• Seek independent support if gambling is causing concern for you or someone close to you.

A request to close or restrict an account may be subject to identity and security checks. You remain responsible for activity completed before a restriction takes effect. If you are concerned that you may gamble more than intended, use the responsible gambling tools promptly and do not continue playing while waiting for assistance.

Suspension and termination

You may stop using the website or request account closure at any time. We may suspend, restrict or close an account where we reasonably believe that these terms have been breached, information is inaccurate, a person is underage, activity is unsafe or unlawful, or continued access could affect the integrity of the services. We may also take action where required by law or by a competent authority.

After closure, access to the account and services may end. Any remaining balance will be considered in accordance with applicable requirements and the circumstances of the closure. Amounts connected with fraud, unlawful activity, duplicate accounts, chargebacks or a material breach may be withheld or reviewed where permitted. Clauses that are intended to continue, including those relating to liability, privacy, intellectual property and disputes, will continue after closure.

5. Privacy, intellectual property, liability and disputes

Privacy and communications

Personal information is handled in accordance with the applicable Privacy Policy and relevant privacy requirements. We may use information to provide and improve the services, verify identity and age, process payments, prevent fraud, manage responsible gambling controls, communicate with you and meet legal obligations. You should ensure that the contact and account information you provide is accurate so that important service messages can reach you.

Electronic records, account notices and communications made through the website may be used to manage your account and provide information about transactions, changes or security matters. You may be able to manage certain marketing preferences, but service, legal and security communications may still be sent where necessary.

Website content and intellectual property

The website, including its text, graphics, branding, software, layout and other content, is owned by or used with permission from the relevant rights holder. You may use the website for personal, lawful and non-commercial purposes only. You must not copy, reproduce, publish, modify, distribute, reverse engineer or commercially exploit website content without written permission, except where permitted by law.

Disclaimers and liability

The website and its services are provided subject to availability. We do not guarantee that the website will always be uninterrupted, error-free, secure or compatible with every device or network. We are not responsible for failures caused by your equipment, internet connection, payment provider, mobile network or events outside reasonable control.

Nothing in these terms excludes, restricts or modifies any right, guarantee, condition or remedy that cannot lawfully be excluded under applicable Australian consumer protection laws. Subject to those laws, liability relating to the website and services is limited to the extent permitted by law. You should take reasonable steps to protect your account, device and payment information.

Questions and disputes

If you have a question, identify an error or wish to raise a complaint, use the support or contact options made available on the website. Provide a clear description of the issue, relevant dates and any transaction or account information that can help with an investigation. We may request further information to confirm your identity and protect your account.

We will aim to review concerns fairly and in a reasonable manner. You should first allow the available internal process to consider the matter. Nothing in these terms prevents you from exercising rights or seeking assistance under applicable Australian laws. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

These Terms & Conditions are intended to be read together with the Privacy Policy, Responsible Gambling information and any applicable game or promotional rules. By continuing to use Q7 Casino, you acknowledge that you have had a reasonable opportunity to read and understand those documents.